The Fidelity Bank Plc has made known plans to expand its digital banking operations by hiring and training 34 youths.
According to the Managing Director of the bank, Mr. Nnamdi Okonkwo, the recruitment is one of the ways the bank is responding to the digital transformation happening in the banking industry.
Okonkwo, who spoke at the Fidelity Bank Digital hangout session at the Social Media Week in Lagos on Friday, stated that research had shown that a greater number of the population of Nigeria were youths.
He added that there was a need for the bank to understand the young people, employ people who can understand their preferences and provide financial services to them efficiently.
According to him, a lot of youths live on the social media, adding that to connect with them the lender needs to interact with them.
He said, “We are hosting this session today because Fidelity Bank is a youth- inclined bank. This explains why our digital banking is experiencing tremendous growth
“We will not rest because we realise we need to constantly innovate. As a financial institution, we have to stay right on top of changes and work closely with the millennials.”
The Chief Operations and Information Officer, Fidelity Bank, Mr. Gbolahan Joshua, said the company was moving towards investing more in data analytics.
Joshua, while speaking during a panel session on “The Digital Takeover: How Millennials are Changing the Financial Landscape”, stated that skill sets were changing, and the bank was trying to adapt.
He stated that Fidelity Bank would come up with new innovations in technology to keep up with the millennials.
“There are so many new trends. We at Fidelity Bank would do our best to keep up with trends because we want to be there for you always”, Joshua stated.